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Privacy Policy

1. KEYPAK collects analytic data with regards to visitors to, this may contain data that identifies your company and/ or contact information. The information and data KEYPAK collects and stores are generally of business nature and rarely contain personal information. This information is used only for the purposes of facilitating the supply of products and services to you, the customer and servicing our relationship with you.

2. Information is not disclosed to any third party, except where the customer has authorized disclosure to a third party. We only pass on data of this nature to third parties when required by law.

3. The data collected is used for the purposes of preparing quotes, handling orders, fine-tuning our range of offerings to meet the users’ requirements, for optimizing our website’s content and generally keeping customers up to date with new products, offers and prices that are available.

4. If at any time you would like to be excluded from KEYPAK’s mailings and marketing material you can contact us here or send through a copy of the latest marketing material received and your request to be removed to; Marketing Department, 4206 Raney Crescent, London, Ontario N6L 1C3.

5. We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

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